Refund Policy

Wrong, defective or damaged items

If your item arrives wrong, defective or damaged, contact us within 30 days of delivery at info@ada-portland.com with your order number and photos. You choose a full refund or a free replacement. You do not need to send the item back.

Orders that never arrive

If your order has not arrived within 10 business days after the estimated delivery date, contact us and we will issue a full refund. See our Shipping Policy for delivery estimates.

Change of mind

You can return unworn items with tags within 30 days of delivery. Email us at info@ada-portland.com with your order number before you send anything.

Returns are shipped to our fulfillment partner's warehouse in China: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, 315100 Ningbo, Zhejiang, China. Return shipping is paid by the customer and usually costs USD 20 to 35. We recommend a tracked service and keeping your proof of postage.

For orders under USD 40, we offer a partial refund of 50% without a physical return, so return postage never costs more than your item. You keep the item.

Refunds

Refunds are issued to the original payment method within 5 to 10 business days after approval.

Contact

AB Community Group LLC, 8 The Green, Suite A, Dover, DE 19901, USA. info@ada-portland.com